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Competency Model
  • How to Use Competency Models
  • Searching the Resource Database
    General Instructions
  • Frequently Asked Questions
  • Technical Assistance Guide
  • Build a Competency Model
  • Build a Career Ladder/Lattice
  • Competency Models: A Review of the Literature and the Role of the Employment and Training Administration (ETA)
    Instructions for viewing the graphic
  • Move the mouse over Occupation Tiers 6, 7, 8, or 9 to search for O*NET Occupational Competencies Profiles
  • Move the mouse over any of the Competency Blocks to see the definition
  • Click on any Competency Block to see the key behaviors
  • Download the industry model and worksheets in several formats

    Hospitality/Hotel and Lodging Competency Model

    The Employment and Training Administration (ETA) has collaborated with industry leaders to develop a comprehensive competency model framework for the Hotel and Lodging sector of the Hospitality Industry. The model is designed to evolve along with changing skill requirements. The American Hotel and Lodging Association has committed to working with industry partners to keep this tool current.

    american hotel and lodging association logo
    Scroll down to view the industry model selected. OR Click on Industry Competency Models on the top navigation to view the Building Blocks.
    Hospitality/Hotel and Lodging Competency Model
    Hospitality/Hotel and Lodging Building Blocks Pyramid