The Employment and Training Administration (ETA) has worked with the National Travel and Tourism Office of the Department of Commerce and with technical and subject matter experts from education, business, and industry to develop a comprehensive competency model for the Hospitality, Tourism, and Events industry. The model identifies the knowledge, skills, and abilities that provide a foundation for industry workers, as well as competencies specific to key sectors. While the model seeks to cover all workers in the industry, it is not intended that each worker possess all of the competencies listed. The model is rather a compilation of competencies that can be included as a basis for preparation in a Hospitality, Tourism, and Events occupation.
The American Hotel and Lodging Educational Institute; American Society of Travel Agents; Broadmoor Hotel; Destination Marketing Association International; International Association of Exhibitions and Events; Madison Area Technical College; National Concierge Association; National Federation of Tourist Guides Association; and Purdue University College of Health and Human Sciences provided input and will ensure that the model evolves to accommodate changing skill requirements. For information on the changes from the previous version on the model, download the Summary of Changes.