Frequently Asked Questions for Workforce Professionals
What is the Key to Career Success Campaign?
The Key to Career Success campaign is designed to connect more veterans and separating military personnel to services and resources available to them from One- Stop Career Centers nationwide.
Launched by the U.S. Department of Labor’s Employment and Training Administration (ETA), the Campaign is a joint effort with the Veterans’ Employment and Training Service (VETS) and the Department of Defense.
The centerpiece of the Key to Career Success campaign is a special wallet card being issued worldwide to military personnel transitioning to civilian life; to specified National Guard and Reserve personnel; and to other veterans.
Find out more about Key to Career Success
How does a veteran get a Key to Career Success Card?
There are three ways to get a Key to Career Success Card.
1. Visit the Virtual One-Stop Career Center at the National HireVetsFirst Job Fair in Norfolk, Virginia, November 9, 2006.
2. Attend a Transition Assistance Program (TAP) Class. Key to Career Success Cards will be distributed to transitioning military personnel, demobilizing military reserve and national guardsmen and women, and recently separated veterans through the Transition Assistance Program (TAP) and military branch pre-separation sessions in the United States and abroad.
3. Department of Labor Toll Free Help Line. Other veterans may order a free card through the Department of Labor’s Toll Free Help Line 1-877-US2-JOBS (1-877-872-5627) (TTY: 1-877-889-5627).
What is the Key to Career Success Web site?
The Key to Career Success Web site connects transiting military personnel and veterans to resources, services and information available to assist military personnel making the transition to civilian jobs.
Who is the Key to Career Success Web site designed for?
The Key to Career Success card and this Web site are for any U.S. military personnel transitioning to civilian life; specified National Guard and Reserve personnel; and for other veterans looking for job search help. The site also has resources for workforce professionals and families of veterans and service members.
Where can I find someone to talk to about my military benefits?
If you did not attend the Transition Assistance Program (TAP), you should visit a transition
center. Transition centers are usually collocated at the DoD family centers on military installations. These centers typically include a variety of services that assist military members and families deal with the unique demands of the military lifestyle.
||Army Career and Alumni Program - ACAP|
||Fleet and Family Service Center|
||Family Support Center|
||Marine Corps Community Services - MCCS|
||Transition Relocation Centers|
to Civilian Life, you can get contact information and Find
Where can I find career advice?
Visit with your local One-Stop Career Center to find a career counselor or veteran representative to talk about career exploration, job searching, and education plans. Job search workshops on resume writing, interviewing and other topics are also available at many locations. Most services are free of cost. You can find your local office by entering your
zip code here.
What services are available at a One-Stop Career Center?
One-Stop Career Centers offer a wide variety of career-planning and job search resources, including:
- Matching military skills to civilian occupations
- General skills and interests assessments
- Career guidance
- Job search assistance including resume writing and interview skills
- Skills training for high-demand jobs in local communities
- Child care
- Relocation assistance
How do I make an appointment with a One-Stop Career Center?
An appointment is not needed for many services available at One-Stop Career Centers, including using computers and telephones to job search. Make an appointment if you wish to speak with a career counselor or veteran representative. On your first visit to a One-Stop, bring your DD-2586 training papers, DD-214 separation papers, a copy of your resume, and be prepared to talk about your job search, education, training and career goals. You can find your local office's contact information by entering your zip code here.
Where can I find information about jobs and education?
In Service Members you'll find online resources for exploring careers, planning your education and training, finding a job, starting or growing a business, and getting relocation information.
Where can I find job openings?
Visit a One-Stop Career Center to get current, local job openings, or visit any of the online job banks listed in
Find a Job.
How do I know if my military skills qualify me for a civilian job?
In Explore Careers, there are several resources listed to help you discover how to match military experience with civilian career opportunities, including the Military to Civilian Translator.
How do I write a resume?
To create a resume for civilian jobs that highlights the skills you gained in the military, use the Military Resume Writer from the Department of Defense Job Search site. For more resume writing resources, visit the Job Search Support page.
How can I take advantage of my education benefits?
Find out more about the GI Bill, look at schools, programs, and financial aid information in the Plan Education & Training section.
How can I find out about my financial benefits?
Look in Financial Resources for links to VA loans, housing assistance, financial aid, education scholarships, and more.
Where do I find a copy of my DD-214 or other service records?
Within Transition to Civilian Life there are links to order copies of your military separation papers, medical records, and transcripts.
Do I qualify for unemployment insurance?
Visit your local One-Stop Career Center to find out if you are eligible for unemployment benefits. You can find your local office by entering your zip code here.
Where can I search for local services?
Go to the Find Local Services page to search for your nearest VA office, military transition center, One-Stop Career Center, and more. You can also search
state pages for details on local services such as job search support and education information.
What resources are available for military spouses and families?
You can find resources for family support in Military
How can businesses support returning vets?
The businesses section provides information to employers on hiring veterans, finding veteran candidates, and posting jobs on veteran job banks.
What is the expected role of One-Stop Staff and other workforce professionals in the Key to Career Success Campaign?
It is essential that all One-Stop Career Center staff are aware of the Priority of Service priority veterans are to receive under the Jobs for Veterans Act. Staff must and are know and understand veteran’s issues and problems, and be equipped with the special necessary skills and knowledge of veteran‘s issues, problems and resources needed in order to provide the full array of One-Stop Career Center services to veterans and priority of service as required under the Jobs for Veterans Act.
One-Stop Career Center Staff are excepted to:
- Demonstrate recognition of the “Key to Career
Success” wallet card provided to veterans and separating military personnel;
- Share knowledge of veteran service strategies, support services, resources, and programs available to veterans and separating military personnel with fellow staff members.;
- Utilize training tools developed for the Key to Career Success campaign
to better assist separating military and veteran customers;
- Provide quality services to all separating military personnel and veterans and ensure access to the full array of One-Stop Career Center services; and
- Provide priority of service to veterans in accordance with federal, state,
and local laws and polices.
What resources are available to Workforce Professionals to help veterans transition to civilian life?
In the section of the Web site designed for Workforce Professionals,
there are transition resources and career guidance tools for veteran representatives, job coaches, and other professionals working in transition assistance programs.
Where can I provide feedback about this Web site?
CareerOneStop values communication regarding experiences that people have using our products, including the Key to Career Success site. We use the questions and comments from our users to make decisions about future enhancement and development ideas for our products. Please provide your feedback in the
online survey form or send it in an email to