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1234 56 th Avenue
Apartment #203
Tucson, AZ 85725
(520) 555-5555


Dependable General Office Worker with more than 10 years of transferable experience.  Proven clerical, customer service, and communication skills in a variety of settings.  Upbeat, positive attitude with a history of producing quality results and satisfied customers.  Computer literate.


General Office

  • Organized and implemented group activities in an efficient manner
  • Scheduled appointments and assured timely arrival
  • Maintained accurate financial records, and paid all invoices on time
  • Answered phones and took accurate messages
  • Prepared reports and created documents using MS Word and WordPerfect
  • Located desired information using the Internet

Customer Service

  • Welcomed customers and visitors in a friendly and courteous manner
  • Provided customers/clients with desired information in a timely manner
  • Listened, calmed, and assisted customers with concerns
  • Established friendly and lasting relationships


  • Utilized Internet email as an effective communication tool
  • Answered phones in a courteous and professional manner
  • Established rapport with diverse individuals and groups
  • Demonstrated ability to express ideas in a team environment and influence action


General Office Volunteer Salvation Army – Tucson, AZ 5 Years
Elected Secretary Parent Teachers Association (ISD 01) – Tucson, AZ 5 Years
Event Coordinator Neighborhood Involvement Program – Phoenix, AZ 3 Years
Group/Activities Leader Girl Scouts of America – Phoenix, AZ 4 Years
Family Manager Self-employed – Tucson, AZ 7 Years


GED: Maricopa County Action Program, Phoenix, AZ

Source: Creative Job Search, a publication of the Minnesota Department of Employment and Economic Development.