Serving People with Disabilities

Whether you're looking for broad training resources or an answer to a specific question, these education and training resources will help you to better serve people with disabilities.

Click on a link below to find resources to help your clients.

• One-Stop Toolkit - U.S. Department of Labor
  A Web portal to accessible and comprehensive tools and information for grantees that provide services to help individuals with disabilities find and keep good jobs.
• Section 188 Disability Checklist Training - U.S. Department of Labor Civil Rights Center
  A collection of 16 PowerPoint presentations providing background and current perspectives on disability policy.
• Disability-Related Information: Asking, Telling, Using, Storing (PPT) - U.S. Department of Labor Civil Rights Center
  A PowerPoint presentation discussing legal requirements surrounding disability-related information pertaining to customers, employees and applicants.
• At Your Service: Welcoming Customers with Disabilities - ADA and IT Technical Assistance Centers
  A free, accessible, self-paced Web course for people interested in discovering best practices for working with customers who have disabilities.
• ADA Building Blocks - ADA and IT Technical Assistance Centers
  An introductory web course on the Americans with Disabilities Act of 1990 (ADA) that explores the legal requirements and spirit of the ADA.
• Communicating With and About People with Disabilities - U.S. Department of Labor, Office of Disability Employment Policy
• Accessibility Guidelines for Effective Communication for People with Disabilities - Team Pennsylvania Career Link Accessibility Task Group
• Access E-Learning - Georgia Tech Research on Accessible Distance Education Project
  A free, online 10-module tutorial that offers information, instructional techniques, and practice labs on how to make the most common needs in distance education accessible for individuals with disabilities.
• FAQs and General TTY Etiquette Tips for New TTY Users - Rochester Institute of Technology Libraries
• Guidance on Reasonable Accommodation and Undue Hardship Under the ADA - The U.S. Equal Employment Opportunity Commission (EEOC)
• Career Mapping for Chronically Homeless Jobseekers - Chronic Homelessness Employment Technical Assistance Center (CHETA)
  Paper describing the use of career mapping, a customized employment approach that workforce development professionals may use to serve One-Stop customers who are chronically homeless.
• Assistive Technology Showcase Devices - Section508.gov
• Section 508 Training - Section508.gov