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Soft Skills

Whether your employees work directly or indirectly with customers, they need good soft skills. These are the communication, problem-solving, interpersonal and leadership skills that help employees deliver their work efficiently and effectively.

Assessing your soft-skills training needs

You’ll most often recognize the need for soft skills when they’re absent. You may experience a variety of problems—unhappy customers, low productivity, high turnover, interpersonal conflicts or other issues that can threaten your business.

Fortunately, universal demand for these skills has set off a soft-skills training boom that targets employees at all levels:

  • Experienced employees whose effectiveness is limited by deficient leadership, supervisory, or communication skills
  • Younger employees who are tech-savvy but need training in proper email etiquette, customer service, and other areas
  • Individuals who require basic work-readiness skills, reading and math skills, or assistance with English language skills

Looking for soft skills training options?

Explore CareerOneStop's Find Local Training Options tool to find schools and programs in your area. Can't find a specific program? Contact the school's business liaison to see what programs are offered.

Another option is to connect with a customized training provider to develop a program that meets your specific requirements.

Need with soft skills training or other workforce issues? Contact your local American Job Center to connect with a Business Services Representative or other resources that can help.

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