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Communication - Listening and Speaking

Communicate in order to make oneself understood by supervisors and co-workers.

  • Speaking
    • Expresses information to individuals or groups taking into account the audience and the nature of the information (e.g., technical or controversial); speaks clearly and confidently; information is organized in a logical manner; speaks using common English conventions including proper grammar, tone and pace; tracks audience responses and reacts appropriately to those responses; effectively uses eye contact and non-verbal expression.
  • Listening
    • Receives, attends to, interprets, understands, and responds to verbal messages and other cues; picks out important information in verbal messages; understands complex instructions; appreciates feelings and concerns of verbal messages.
  • Two-way communication
    • Pays close attention and seeks to understand others, listens attentively and clarifies information; attends to nonverbal cues and responds appropriately.
  • Persuasion/Influence
    • Influences others; persuasively presents thoughts and ideas; gains commitment and ensures support for proposed ideas.