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Using standard English to create work-related documents.

  • Organization and Development
    • Create documents such as case studies, charts, contracts, designs, diagrams, directions, graphs, legal descriptions, letters, manuals, maps, plans, records, reports, and surveys
    • Communicate thoughts, ideas, information, messages, and other written information, which may contain technical material, in a logical, organized, coherent, and persuasive manner
    • Develop ideas with supporting information and examples
  • Mechanics
    • Use standard syntax and sentence structure
    • Use correct spelling, punctuation, and capitalization; use appropriate grammar (e.g., correct tense, subject-verb agreement, no missing words)
    • Write in a manner appropriate for business; use language appropriate for the target audience; avoid unnecessary jargon; use appropriate tone and word choice (e.g., writing is professional & courteous)
    • Avoid plagiarism by paraphrasing, citing, and referencing sources properly