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Communication—Listening and Speaking

Giving full attention to what others are saying and speaking in English well enough to be understood by others.

  • Listening
    • Receive, interpret, understand, and respond to verbal messages and other cues
    • Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and refrain from interrupting at inappropriate times
    • Pick out important information in verbal messages
  • Speaking and Presenting
    • Speak clearly and confidently using common English conventions including proper grammar, tone, and pace
    • Express information to individuals or groups taking into account the audience and the nature of the information (e.g., explain technical concepts to non-technical audiences)
    • Influence others; present thoughts and ideas persuasively; gain commitment and ensure support for proposed ideas