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2.2 Writing

Using standard business English to compile information and prepare written documents on paper, computers, or adaptive devices.

    2.2.1 Organization and development
    • Create documents such as letters, directions, manuals, reports, graphs, spreadsheets, and flow charts.
    • Communicate thoughts, ideas, information, messages and other written information, which may contain technical material, in a logical, organized, and coherent manner.
    • Present well-developed ideas supported by information and examples.
    • Proofread finished documents for errors.
    • Tailor content to appropriate audience and purpose.
    • Distribute written materials appropriately for intended audiences and purposes.
    2.2.2 Mechanics
    • Use standard syntax and sentence structure.
    • Use correct spelling, punctuation, and capitalization.
    • Use correct grammar (e.g., correct tense, subject-verb agreement, no missing words).
    • Write legibly when using handwriting to communicate.
    2.2.3 Tone
    • Use language appropriate for the target audience.
    • Use a tone and word choice appropriate for the industry and organization (e.g., writing is professional and courteous).
    • Show insight, perception, and depth in writing.