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2.5 Communication

Listening, speaking, and signaling so others can understand using a variety of methods, including hearing, speech, American Sign Language, instant messaging, text-to-speech devices, etc.

    2.5.1 Communicating
    • Express relevant information appropriately to individuals or groups taking into account the audience and the nature of the information (e.g., technical or controversial).
    • Convey information clearly, correctly, and succinctly.
    • Use common English conventions including proper grammar, tone, and pace.
    • Effectively establish interpersonal contact with one or more individuals using eye contact, body language and non-verbal expression as appropriate to the person's culture.
    2.5.2 Receiving information
    • Attend to, understand, interpret, and respond to messages received in a variety of ways.
    • Comprehend complex instructions.
    • Identify feelings and concerns communicated in various formats, such as writing, speech, American Sign Language, computers, etc. and respond appropriately.
    • Consider others' viewpoints and alter opinion when it is appropriate to do so.
    • Apply active interpersonal communication skills using reflection, restatement, questioning, and clarification.
    • Effectively answer questions of others or communicate an inability to do so and suggest other sources of answers.
    2.5.3 Observing carefully
    • Notice nonverbal cues and respond appropriately.
    • Attend to visual sources of information (e.g., video).
    • Ascertain relevant visual information and use appropriately.
    2.5.4 Persuasion/influence
    • Influence others.
    • Persuasively present thoughts and ideas.
    • Gain commitment and ensure support for proposed ideas.