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2.5 Communication – Listening and Speaking

Giving full attention to what others are saying and speaking in English well enough to be understood by others.

    2.5.1 Listening
    • Receive, attend to, interpret, understand, and respond to verbal messages and other cues
    • Apply active listening skills using reflection, restatement, questioning, and clarification
    • Pick out important information in verbal messages
    • Understand complex instructions
    • Consider others' viewpoints and alter opinion when it is appropriate to do so
    • Effectively answer questions of others or communicates an inability to do so and suggests other sources of answers
    • Identify feelings and concerns within verbal messages
    2.5.2 Communicating (verbally, either directly, through assistive technology, or other accommodation)
    • Speak clearly and confidently using common English conventions including proper grammar, tone, and pace
    • Express information to individuals or groups taking into account the audience and the nature of the information (e.g., explain technical concepts to non-technical audiences)
    • Effectively use eye contact and non-verbal expression
    • Ask questions or report problems or concerns to people in authority when information or procedures are unclear or need improvement, or when feeling unsafe or threatened in the workplace
    2.5.3 Persuasion/Influence
    • Persuasively present thoughts and ideas
    • Gain commitment and ensure support for proposed ideas
    • Influence others
    2.5.4 Observing carefully
    • Attend to nonverbal cues and respond appropriately
    • Attend to visual sources of information (e.g., video)
    • Ascertain relevant visual information and use appropriately