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2.5 Communication

Listening, speaking, and signaling so others can understand using a variety of methods, including hearing, speech, American Sign Language, instant messaging, text-to-speech devices, etc.

    2.5.1 Communicating
    • Express relevant information appropriately to individuals or groups taking into account the audience and the nature of the information (e.g., technical or controversial).
    • Convey information clearly, correctly, and succinctly.
    • Use common English conventions including proper grammar, tone, and pace.
    • Effectively establish interpersonal contact with one or more individuals using eye contact, body language and non-verbal expression as appropriate to the person’s culture.
    • Explain the technical aspects and benefits of an engineering project to nontechnical audiences.
    • Plan, prepare, and deliver an oral presentation with appropriate visual aids, handouts, and/or other support materials.
    • Ask questions or report problems or concerns to people in authority when information or procedures are unclear or need improvement, or when feeling unsafe or threatened in the workplace.
    2.5.2 Receiving information
    • Attend to, understand, interpret, and respond to messages received in a variety of ways, including hearing, American Sign Language, instant messaging, text-to-speech devices, and other methods.
    • Identify feelings and concerns communicated in various formats, such as writing, speech, American Sign Language, computers, etc. and respond appropriately.
    • Comprehend complex instructions.
    • Consider others’ viewpoints and alter opinion when it is appropriate to do so.
    • Apply active interpersonal communication skills using reflection, restatement, questioning, and clarification.
    • Effectively answer questions of others or communicate an inability to do so and suggest other sources of answers.
    2.5.3 Observing carefully
    • Notice nonverbal cues and respond appropriately.
    • Attend to visual sources of information (e.g., video).
    • Ascertain relevant visual information and use appropriately.
    2.5.4 Persuasion/influence
    • Influence others.
    • Persuasively present thoughts and ideas.
    • Gain commitment and ensure support for proposed ideas.