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Communication - Listening & Speaking

Giving full attention to what others are saying and speaking in English well enough to be understood by others.

  • Speaking
    • Express information to individuals or groups taking into account the audience and the nature of the information (e.g., technical or controversial)
    • Speak clearly and confidently
    • Speak using common English conventions including proper grammar, tone, and pace
    • Provide or receive translation when necessary, to be understood by others
    • Pay attention to listener responses and react appropriately to those responses
  • Listening
    • Understand instructions
    • Receive, understand, and respond to verbal and nonverbal messages
    • Pick out important information in verbal messages
  • Two-way communication
    • Use meaningful two-way communication (i.e., speak clearly, pay close attention and seek to understand others, listen attentively and clarify information)
    • Attend to nonverbal cues and respond appropriately
    • Use augmentative and alternative communication methods (forms of communication other than oral speech)
  • Persuasion/Influence
    • Influence others positively
    • Persuasively present thoughts and ideas