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Communication - Listening & Speaking

Giving full attention to what others are saying and speaking in English well enough to be understood by others.

  • Speaking
    • Express information to individuals or groups taking into account the audience and the nature of the information (e.g., technical or controversial)
    • Speak clearly and confidently
    • Speak using common English conventions including proper grammar, tone, and pace
    • Track listener responses and reacts appropriately to those responses
    • Effectively use eye contact and non-verbal expression
  • Listening
    • Receive, attend to, interpret, understand, and respond to verbal messages and other cues
    • Pick out important information in verbal messages
    • Understand complex instructions
    • Appreciate feelings and concerns of verbal messages
  • Two-way communication
    • Practice meaningful two-way communication (i.e., speak clearly, pay close attention and seek to understand others, listen attentively and clarify information)
    • Attend to nonverbal cues and respond appropriately
  • Persuasion/influence
    • Influence others
    • Persuasively present thoughts and ideas
    • Gain commitment and ensure support for proposed ideas