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3.1 Teamwork

Working cooperatively with others to complete work assignments.

    3.1.1 Identifying team membership and role
    • Serve as a leader or a follower, depending on what is needed to achieve the team's goals and objectives.
    • Identify and draw upon team members' strengths and weaknesses to achieve results.
    • Instruct others in learning new skills and learn from other team members.
    • Assist others who have less experience or have heavy workloads.
    • Encourage others to express their ideas and opinions.
    3.1.2 Establishing productive relationships
    • Develop constructive and cooperative working relationships with others.
    • Exhibit tact and diplomacy and strive to build consensus.
    • Deliver constructive criticism and voice objections to others' ideas and opinions in a supportive, non-accusatory manner.
    • Respond appropriately to positive and negative feedback.
    • Communicate effectively with all members of the group or team to achieve team goals and objectives.
    3.1.3 Meeting team objectives
    • Work as part of a team, contributing to the group's effort to achieve goals.
    • Identify and commit to the goals, norms, values, and customs of the team.
    • Choose behaviors and actions that best support the team and accomplishment of work tasks.
    • Use a group approach to identify problems and develop solutions based on group consensus.
    • Identify elements of successful teamwork.
    3.1.4 Resolving conflicts
    • Bring others together to reconcile differences.
    • Handle conflicts maturely by exercising "give and take" to achieve positive results for all parties.
    • Reach formal or informal agreements that promote mutual goals and interests, and obtain commitment to those agreements from individuals or groups.