Efficiently and effectively addressing the needs of clients/customers.
- 3.2.1 Providing Personalized Service
- Actively listens to customers to understand customer needs and goals
- Provides prompt, efficient, and personalized assistance to meet the requirements, requests, and concerns of customers
- Provides thorough, accurate information to answer customers’ questions and informs them of commitment times or performance guarantees
- Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services
- 3.2.2 Acting Professionally
- Is pleasant, courteous, and professional when dealing with internal or external customers
- Develops constructive and cooperative working relationships with customers, and displays a good-natured, cooperative attitude
- Is calm and empathetic when dealing with difficult customers
- 3.2.3 Keeping Customers Informed
- Follows up with both internal and external customers during projects and following project completion
- Keeps clients up to date about decisions that affect them
- Seeks the comments, criticisms, and involvement of customers
- Adjusts services based on customer feedback