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3.4 Problem Solving and Decision Making

Applying critical thinking skills to solve problems encountered on the work site.

  • 3.4.1 Identifying the Problem
    • Anticipates or recognizes the existence of a problem
    • Identifies the true nature of the problem by analyzing its component parts
    • Recalls previously learned information that is relevant to the problem
  • 3.4.2 Locating, Gathering, and Organizing Relevant Information
    • Effectively uses both internal resources (e.g., internal computer networks, company filing systems) and external resources (e.g., internet search engines) to locate and gather information relevant to the problem
    • Examines information obtained for relevance and completeness
    • Recognizes important gaps in existing information and takes steps to eliminate those gaps
  • 3.4.3 Generating Alternatives
    • Integrates previously learned and externally obtained information to generate a variety of high-quality alternative approaches to the problem
    • Uses logic and analysis to identify the strengths and weaknesses, the costs and benefits, and the short- and long-term consequences of different approaches
  • 3.4.4 Choosing a Solution
    • Decisively chooses the best solution after contemplating and evaluating available approaches to the problem
    • Makes difficult decisions even in highly ambiguous or ill-defined situations
    • Quickly chooses an effective solution without assistance when appropriate
  • 3.4.5 Implementing the Solution
    • Commits to a solution in a timely manner, and develops a realistic approach for implementing the chosen solution
    • Observes and evaluates the outcomes of implementing the solution to assess the need for alternative approaches and to identify lessons learned