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3.8 Business Fundamentals
Application of basic business and management principles to connect industry trends with services the company sells and provides to the customer.
- 3.8.1 Situational Awareness
- Understands the mission, structure, and functions of the organization
- Understands the impact of economic, social, and technological changes on the organization
- Recognizes one’s role in the functioning of the company and understands the potential impact one’s own performance can have on the success of the organization
- Grasps the potential impact of the company’s well-being on employees
- Understands the culture of safety and practices safe work habits.
- 3.8.2 Physical Aptitude
- Recognizes the physical aptitudes necessary to perform critical work functions
- Demonstrates sufficient stamina to complete critical work functions (e.g., complete full shift, walking, carrying heavy objects for extended periods)
- 3.8.3 Business Ethics
- Demonstrates respect for coworkers, colleagues, and customers
- Acts in the best interest of the company, the community, and the environment
- Complies with applicable laws and rules governing work and reports loss, waste, or theft or company property to appropriate personnel
- 3.8.4 Industry Knowledge Private Sector
- Understands the industry, industry market trends, and the company’s position in the market
- Knows who the company’s primary competitors are, their products/services, strengths/weaknesses, and, to the extent possible, organizational strategies
- Understands the company’s priorities, workforce capabilities, strategic plan, business plan, critical customers, suppliers, and stakeholders
- 3.8.5 Industry Knowledge Public Sector
- Understands major competitive challenges faced by the organization
- Understands the industry and the organization’s mission in support of industry success
- Knows the agency’s key stakeholder roles and priorities, and stays current on key organizational strategies
- Understands major challenges faced by the organization and industry, and key strategies to address challenges