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Customer Focus

Actively looking for ways to ensure that a person-centered focus is used to providing care and support.

  • Demonstrate a desire to understand the needs of the person and the family
    • Listen to what the person and family are saying and ask questions as appropriate
      • Provide prompt, efficient, and personalized assistance to meet requirements, requests, and concerns
        • Provide thorough, accurate information to answer questions
          • Promoting Empowerment
            • Develop strategies to assist and support the person to make informed choices
            • Promote participation in the design of services
            • Provide opportunities for self-advocacy
            • Provide information and facilitate access to human, legal, civil rights and other resources
          • Keeping customers informed
            • Follow up with response to inquiries
            • Respond timely to requests