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4.5 Operational Quality Assurance

Ensure product and process meets quality requirements as defined by customer specifications.

Critical Work Functions

    4.5.1 Understand and apply basic concepts associated with measuring quality
      4.5.2 Implement controls to support quality management
        4.5.3 Use quality management to ensure quality levels are maintained
          4.5.4 Seek new approaches and techniques to improve quality levels
            4.5.5 Employ audits and inspections to maintain the quality and continuous improvement process
              4.5.6 Correct the product and process to meet quality standards
                4.5.7 Support and maintain quality systems
                Technical Content Areas

                  4.5.8 Corrective and preventive actions
                  • Documentation creation
                  • Eliminating non-conformities
                  • Verification and documentation
                  4.5.9 Improving quality
                  • Problem solving tools
                  • Sampling and charting
                  • Statistical process control
                  4.5.10 Quality assurance
                  • Industry standards
                  • Meeting customer needs
                  • Quality management systems and tools
                  4.5.11 Quality assurance audits
                  • Audit procedures
                  • ISO 9000
                  4.5.12 Statistical process control methods
                  • Acceptance sampling
                  • Capability analysis
                  • Factor analysis
                  • Inspection/test/validation
                  • Reliability analysis