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Crisis Prevention and Conflict Resolution

Knowledge of potential crisis situations or behavior, and the appropriate procedures to de-escalate the situation or minimize the likelihood of danger.

Critical Work Functions

  • Proactively identify potential crises, and implement procedures to de-escalate situation or minimize likelihood of danger
    • Intervene as appropriate, using skills to ensure safety of person being supported, self, and others at risk
      • Demonstrate effective listening and problem solving skills
        • Monitor situation using effective communication skills with individual and other staff/resources to resolve conflict
          • Implement proactive management strategies, including adjusting supports and environment as necessary
            • Support and promote individuals' ability to problem-solve
              Technical Content Areas

              • Understand and apply techniques for conflict resolution, crisis prevention, intervention and resolution
                • Knowledge of resources available within and outside of workplace
                • General understanding of principles of Positive Behavior Supports (e.g., positive reinforcement for proper follow-through, etc.)
                • Understanding of mediation strategies
              • Understand and apply rules, regulations, and policies
                • Use of restraints or aversive procedures, and/or other physical means during a behavioral crisis
                • Documentation and reporting of event in accordance with standard operating procedures