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Healthcare Delivery

Knowledge of the practices and procedures used to deliver quality patient care.

Critical Work Functions

  • Describe the organizational structure and functions of major components of healthcare delivery
    • Understand and implement patient safety practices that promote quality health outcomes, patient security, and health information security
      • Understand the basic healthcare delivery models and their impact on work processes and information exchange
        • Differentiate among types of health insurance
          • Understand the importance of licensure and scope of practice
            • Understand patient rights and responsibilities
              • Maintain professional boundaries
                • Secure and maintain certification and licensure requirements for duties as required
                  Technical Content Areas

                  • Roles and Responsibilities of Health Industry Workers in Healthcare Delivery Models, such as:
                    • Physicians, Surgeons, and Osteopaths
                    • Dentists
                    • Hospitalists
                    • Physician Assistants
                    • Nurse Practitioners
                    • Registered Nurses
                    • Licensed Practical Nurses
                    • Nurses Aides
                    • Therapists
                    • Laboratory Technologists
                    • Technicians
                    • Dieticians
                    • Pharmacists
                  • Purpose and Functions of:
                    • Diagnostic Procedures
                    • Patient Safety Procedures
                    • Radiology and Scans
                    • Laboratory Tests
                    • Therapeutic Procedures
                    • Pharmaceutical Dispensing Procedures
                  • Use of new technology e.g. Telehealth
                    • Diagnoses
                    • Monitoring
                    • Treatment
                  • Scope of Practice
                    • Licensure, accreditation and certification requirements
                    • State and federal legislation/statues that govern the delivery of health services
                    • Impact one's own performance can have on the success of the organization
                  • Health Insurance
                    • Health insurance options (HMO, PPO, EOP, POS, etc)
                    • Medicaid/Medicare compliance guidelines
                    • Record-keeping (such as billing records, appropriate health documentation)
                    • Confidentiality and accuracy of insurance information