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5.1 Patient Interaction

Interacting with a patient or client in a safe, informative, respectful, and effective manner with the goal of communicating medical information or providing patient-centered care.

Critical Work Functions

    5.1.1 Apply principles of patient-centered care.
      5.1.2 Use appropriate methods to verify and record patient information (e.g., name, age, DOB, ID number, doctor, etc.)
        5.1.3 Observe and note overall physical mental, behavioral, and consciousness states.
          5.1.4 Note pertinent patient history and familial medical history.
            5.1.5 Note current medications.
              5.1.6 Recognize life-threatening situations and determine the need for emergency intervention.
                5.1.7 Ascertain the capacity to cooperate with procedure or treatment.
                  5.1.8 Apply risk management protocols.
                    5.1.9 Deliver patient-centered care.
                    • Procedures and goals
                    • Rapport with the patient and patient's family
                    • Personal communication skills
                    • Empathy when client/patient verbalizes questions or concern
                    • Client/patient response to health care status
                    • Mental capacity and age-appropriate response
                    • Respectful attitude
                    • Response to patient/client needs
                    • Pain control
                    • Shared decision making and management
                    • Continuous and reliable care
                    • Needs of special patient groups
                    5.1.10 Assess, monitor and adjust care according to patient status.
                    • Methods of patient monitoring, including ambulatory and long-term monitoring
                    • Signs of improvement or deterioration warranting a change in the plan of care
                    • Interpret information provided by monitoring devices.
                      • Indications
                      • Contraindications
                      • Preparation techniques
                      • Interpretation
                    5.1.11 Apply risk management principles in patient care.
                    • Risk management protocols
                    • Informed consent and medical clearance
                    • Medical emergency procedures