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Long-term Care, Supports, and Services Competency Model

The Employment and Training Administration (ETA) has worked with technical and subject matter experts from education, business, and industry to develop a comprehensive competency model for the Long-term Care, Supports, and Services Industry. The model is designed as a resource supporting workforce development efforts to prepare the workers who make it possible for the aging population and those with disabilities to live their lives with independence and dignity. The American Health Care Association (AHCA), the Paraprofessionals Healthcare Institute (PHI), the College of Direct Support, National Center for Assisted Living (NCAL), American Network of Community Options and Resources (ANCOR), Institute for the Future of Aging Services, the University of Minnesota Institute on Community Integration, and the University of Alaska, Anchorage Center for Human Development, and the National Alliance for Direct Support Professionals (NADSP) provided input and will continue to ensure that the model evolves to accommodate changing skill requirements.

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Long-term Care, Supports, and Services Competency Model


Long-term Care, Supports, and Services Building Blocks Pyramid

Interpersonal Skills Demonstrating the ability to work effectively with others. Integrity Displaying accepted social and work behaviors. Professionalism Maintaining a professional demeanor at work. Initiative Demonstrating a willingness to work. Dependability and Reliability Displaying responsible behaviors at work. Adaptability & Flexibility Displaying the capability to adapt to new, different, or changing. Lifelong Learning Displaying a willingness to learn and apply new knowledge and skills. Reading Understanding written sentences and paragraphs in work-related documents. Writing Using standard English to communicate thoughts, ideas, and information in written form. Mathematics Using principles of mathematics to solve problems. Science Using scientific methods to solve problems. Communication - Listening & Speaking Giving full attention to what others are saying and speaking in English well enough to be understood by others. Critical & Analytic Thinking Using logic, reasoning, and analysis to address problems. Basic Computer Skills Using a computer and related applications to input and retrieve information. Teamwork Working cooperatively with others to complete work assignments. Customer Focus Actively looking for ways to ensure that a person-centered focus is used to providing care and support. Planning & Organizing Planning and prioritizing work to manage time effectively and accomplish assigned tasks. Problem Solving & Decision Making Applying critical-thinking skills to solve problems by generating, evaluating, and implementing solutions. Working with Tools & Technology Selecting, using, and maintaining tools and technology to facilitate work tasks. Scheduling & Coordinating Making arrangements and scheduling appointments. Instructing Teaching or showing someone how to do something. Business Fundamentals Knowledge of basic business principles, trends, and economics. Long-term Care, Supports, and Services Knowledge of the broad range of services and supports designed to ensure the health and safety, and promote independence of individuals receiving services. Supporting Daily Living Effective application of the knowledge, skills and ethics necessary to assist and support individuals who require health and human services to live a self-determined life in a safe and healthy manner. Crisis Prevention and Conflict Resolution Knowledge of potential crisis situations or behavior, and the appropriate procedures to de-escalate the situation or minimize the likelihood of danger. Ethics Practice responsibly within the ethical framework of the profession. Documentation Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic format to efficiently manage record-keeping. Laws and Regulations Knowledge of relevant local, state, and federal laws and regulations that impact the delivery of long-term support, care, and services. Health and Safety Implement procedures and protocols to promote the health and wellness of person receiving supports, care, or services. National Alliance for Direct Support Professionals Competencies Click here to search for O*NET Occupational Competencies Profiles