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Find current certifications for your occupation or industry. Use the filters at left to refine your results.

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      Certification Search Results: Certification Information
      Customer Service Representative Certification(CSRC)
      Certification Description
      The CSR training covers different kinds of CSRs; customer value proposition (CVP), key performance indicators (KPI), goals, interpersonal skills, levels of communication, telephone dos and don'ts, the support environment, attire, voice, attitude, expression and mannerisms, what you say and how you say it, listening, observation, asking questions, feedback, escalation, conflict resolution, ethical behavior and conduct, legal responsibilities (warranties, contracts, liabilities, documentation), attendance, job performance, field service, customer or client problems, internal company problems.
      Certifying Organization
      International Society of Certified Electronics Technicians
      http://www.iscet.org
      Certification Details
      • Oral or Written Exam Required?    Yes
      More Certification Information