Nuvance Health is a family of award-winning nonprofit hospitals and healthcare professionals in the Hudson Valley and western Connecticut. Nuvance Health combines highly skilled physicians, state-of-the-art facilities and technology, and compassionate caregivers dedicated to providing quality care across a variety of clinical areas, including Cardiovascular, Neurosciences, Oncology, Orthopedics, and Primary Care.
Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations. For more information about Nuvance Health, visit www.nuvancehealth.org.
The Patient Access Supervisor is responsible for providing daily leadership, training, mentoring and support to the Patient Access Department. This position oversees the efforts of assigned staff with a key focus on accuracy, timeliness, quality, and customer service. This position communicates and interacts successfully with individuals at all levels within the organization; including external customers of the department.
Supervises the day-to-day operations of the Patient Access Department focusing on accuracy, timeliness, patient satisfaction, staff development, and maintains proficiency of the PAS system.
Establishes and maintains effective leadership within span of control through effective recruitment, selection, timely performance assessment and feedback, performance management, professional development, mentoring, and succession planning. Promotes a culture of high performance and continuous improvement.
Provides and coordinates necessary training of new hires or promoted employees as well as retraining for current staff to ensure efficient and productive work teams.
Monitors Corporate Compliance, Quality Improvement policies and procedures, and appropriate safety programs. Promotes a safe and efficient working environment by, maintaining departmental policies, practices and manuals as well as ensuring all staff adheres to the same.
Assumes responsibility for department and inter-department communications to ensure information is shared for effective operations and promote employee and patient relations.
Monitors data collection audits and addresses deficiencies in a timely manner. Supervises and maximizes efforts to collect payment at the time of services, adhering to established department and hospital payment policies. Identifies and communicates issues, backlogs or opportunities that will directly impact patient safety and satisfaction.
Provides accurate and timely reports and statistics.
Works collaboratively with other departments, i.e. Financial Clearance Center, Emergency Room team, OR team etc. to facilitate excellent patient service.
Monitors the effectiveness of employees’ customer relations behavior as relayed to other staff, patients, visitors and customers and elicits & provides feedback (both positive and constructive) in a timely manner.
Maintain contemporary professional knowledge and education.
Demonstrates regular, reliable and predictable attendance.
Performs other duties as required.
Education and Experience Requirements:
• Three (3) years’ experience in Health Care Required
• Prior Supervisory experience Required
• PREFER: Associates Degree or equivalent experience.
Minimum Knowledge, Skills and Abilities Requirements:
• Excellent Customer Service Skills
• Knowledge of medical terminology required.
• Strong Computer & Writing Skills
• Ability to Multitask
• Ability to maintain skill set in all registration applications/ functions/ responsibilities, self-adjustment of schedule is necessary to meet the demands of on-call coverage knowledge
License, Registration, or Certification Requirements:
Requisition #: 27781
Primary Shift: Day
Hours Per Week: 37.50
External Company Name: Health Quest Systems, Inc.
External Company URL: www.health-quest.org
Street: 6511 Springbrook Avenue