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Highlight your accomplishments

Your accomplishments show the employer what you can achieve.

The first thing an employer wants to learn from a resume is “how could this person help my organization?” You can help the employer find an answer by including your accomplishments.

Think about what you did in past jobs. What problems did you solve? What solutions did you come up with? What benefits did this have for the business, customers, or employees?

Use these questions to start listing your accomplishments:

  • Did you communicate well with customers and co-workers?
  • Did you help keep customers by delivering great products and services?
  • Did you bring in new business?
  • Did you save time and money by making work more efficient?

Or start with your last 2-3 jobs to identify your key accomplishments by using the CAR method (Challenge, Action, Result), which asks three questions:

  • What challenge did you face?
  • What action did you take?
  • What was the result?

For example, Beth Smith is an administrative assistant looking for work as a project coordinator:

Challenge Action Result
Beth was asked to look at the company’s online project file system, which was disorganized and hard to use. She analyzed the system and reorganized it so information was more logically arranged and easier to find. She made coworkers’ work easier, which saved them time and allowed them to serve customers more effectively.

Here’s how Beth expressed the accomplishments from the table above:

“Led a project to streamline and reorganize the company’s SharePoint project file system, making it easier and faster for employees to find information and serve customers.”

Next, learn how to use keywords effectively.