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First-Line Supervisors of Non-Retail Sales Workers
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Description: what do they do?
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Also known as:
Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader

    What does this information tell me?

    This description is a quick overview of what workers in this career might do.

    "Also known as" shows other common names for this career.

    What is the source of this information?

    This information comes from an O*NET database. Learn more on the Help page.

Career video
    Transcript: Sales worker supervisors help their teams stay motivated and on track to meet their sales goals, while ensuring no customer leaves dissatisfied. Dealing with the public is critical to success for sales worker supervisors; contact with customers or staff is frequent. They need strong leadership skills and the knowledge to handle additional duties such as budgeting, accounting, and human resources tasks. Most sales supervisors are responsible for hiring, training, and evaluating their staff. In retail sales, supervisors schedule and manage sales workers for an entire store or a single department. Retail sales supervisors work at all manner of stores, from big box and department stores to small clothing boutiques, grocers and supermarkets to gas stations and car dealerships. In non-retail sales environments, such as wholesalers, credit card companies, or travel agencies, supervisors coordinate sales workers’ activities, and develop strategies to increase sales and promote the business. They resolve customer complaints regarding services, products, or personnel. Jobs are typically full time, and the majority of supervisors work more than 40 hours a week. Sales worker supervisors typically need a high school diploma and related work experience; some positions may require a bachelor’s degree.
View transcript
Outlook: will there be jobs?
Image. Employment outlook for this occupation
New job opportunities are less likely in the future.


    What does this information tell me?

    Outlook information can tell you whether a career is expected to be in demand in the future—that is, whether there are likely to be job openings if you choose this career. Please note that this does not account for the impacts of the current pandemic. Many occupations are likely to have very different outlooks due to the rapidly changing economy. When new outlook information is developed, it will be reflected here.

    Careers can have one of three outlooks:

    • A Bright outlook means new job opportunities are very likely in the future
    • An Average outlook means that a small number of new job opportunities are likely in the future (less than an 8 percent increase)
    • A Below Average outlook means new job opportunities are less likely in the future

    You can also view local job listings in this field by clicking "Find job openings". This can help you see if local businesses are hiring—another way of looking at demand.

    What is the source of this information?

    This information comes from O*NET Bright Outlook occupations, 2019. Note this information is only available at a national level, so even if you selected a state, you’ll only see this information for the whole country.

Projected employment
Delaware
840
2016 Employment
900
2026 Employment
6%
Percent change
80
Annual projected job openings
United States
397,600
2018 Employment
390,700
2028 Employment
-2%
Percent change
37,000
Annual projected job openings

    What does this information tell me?

    Projected employment shows how much employment is expected to grow in this occupation over a 10-year period. This can help you decide if this career is a good choice for future job opportunities. You can look at projected employment in your state, or in other states where you might consider living.

    You can see the total number of people employed in this occupation in 2016 (for states) or 2018 (for the United States), the number expected to be employed in 2026 (for states) or 2028 (for the United States), and rate of growth over those years.

    The projections are based on assumptions of unemployment rates and labor productivity growth rates.  While the projected numbers may not be exact, they are helpful to compare one career to another, or one location to another.

    Please note that these projections do not account for the impacts of the current pandemic. Many occupations are likely to have very different projections due to the rapidly changing economy. When revised data are available, they will be published here.

    What is the source of this information?

    State-level data come from Projections Central and each state's Labor Market Information office, 2016-26.

    National-level data come from the Bureau of Labor Statistics Employment Projections, 2018-28.

Typical wages

Annual wages for First-Line Supervisors of Non-Retail Sales Workers in Delaware
This graph displays wage data.  Find details by selecting the table view.
This chart displays wage data.  Find details by selecting the table view.
LocationDelawareUnited States
10%$47,500$41,780
25%$58,490$55,860
Median$75,000$74,760
75%$100,380$103,830
90%$153,670$146,740


    What does this information tell me?

    This chart shows you a range of how much most workers in this occupation earn per hour, in the location that you selected.

    You can select from three views of this data:

    • The Graph shows you wages at the 10th, 25th, 50th, 75th and 90th percentiles. Note that the lowest (10th %ile) wage shown is not necessarily a "starting wage." Instead it means that 10 percent of all workers in this career earn less that this amount, and 90 percent earn more. However, you can assume that you might earn close to the 10th or 25th %ile wages when you start out in most careers.
    • Select "Chart" to see a visual comparison between national wages and wages in the location you selected.
    • Select "Table" to see more wage data the national and local level.

    Please note that wage data are not available at the city or ZIP code level. If you selected a city or ZIP code, you will see wage data for the regional area.

    You can learn more about wages for this and other occupations by clicking “See more wages” above.

    What is the source of this information?

    The wage information comes from the Bureau of Labor Statistics, Occupational Employment Statistics Program, May 2019 survey. For more detailed state wage data, please find the link to your state's wage data program in the Other Resources box.

Education and experience: to get started
People starting in this career usually have:
  • High school diploma or equivalent
  • Less than 5 years work experience
  • No on-the-job training

Programs that can prepare you:

    What does this information tell me?

    This shows you the typical level of education, work experience, and on-the-job training that most people have when they start in this career. Note that these are not requirements for entering this field, but the information can help you understand how qualified you might be.

    Interested in starting in this career? You can search for education programs in your local area by clicking “Find local training” above.

    What is the source of this information?

    This information comes from the U.S. Department of Labor's Bureau of Labor Statistics Employment Projections, Education and training assignments by detailed occupation, 2018.

Typical education
How much education do most people in this career have?
Chart. Percent of workers in this field by education level attained

    What does this information tell me?

    This chart shows you the range of education levels that people who currently work in this field have. You can use this to see if you fit in this range. Note that this includes ALL people who work in this field and not just those getting started.

    Interested in getting qualified for this career? You can search for programs that lead to the education needed, in your local area, by clicking “Find local training” above.

    What is the source of this information?

    This information comes from the Bureau of Labor Statistics Employment Projections, Educational attainment for workers 25 years and older by detailed occupation, 2016–17.

Certifications: show your skills
Let employers know you have the skills to do well at this job.
Earning a certification can help you:
  • Get a job
  • Get a promotion

    What does this information tell me?

    When you click "Find certifications" you'll see a list of national certifications that are related to this career. From there, you can learn how to achieve one of these certifications to help you enter or get ahead in this field.

    What is the source of this information?

    This collection of occupational certifications is collected and regularly updated by CareerOneStop. Learn more at Certification Finder Help.

Licenses: do you need one?
Some states require an occupational license to work in this career.

    What does this information tell me?

    When you click "Find license details in your state" you'll see the license name and contact information for the agency in your state that oversees licensing for this field. If you have not selected a location, you'll see a list of all state licenses for this occupation.

    What is the source of this information?

    Information on licensed occupations is gathered in each state by Labor Market Information units under a grant from the U.S. Department of Labor. Learn more at License Finder Help.

Apprenticeships: learn on the job
Apprenticeships combine paid on-the-job-training with classroom lessons.

Activities: what you might do in a day
  • Supervise sales or support personnel.
  • Monitor sales activities.
  • Gather customer or product information to determine customer needs.
  • Contact current or potential customers to promote products or services.
  • Establish operational policies.
  • Prepare financial documents, reports, or budgets.
  • Examine condition of property or products.
  • Explain technical product or service information to customers.
  • Answer customer questions about goods or services.
  • Maintain records of sales or other business transactions.
  • Train sales personnel.
  • Analyze market conditions or trends.
  • Develop marketing plans or strategies.
  • Monitor inventories of products or materials.
  • Purchase stocks of merchandise or supplies.
  • Assign duties or work schedules to employees.
  • Coordinate sales campaigns.
  • Discuss design or technical features of products or services with technical personnel.
  • Prepare sales or other contracts.

    What does this information tell me?

    This is a list of typical work activities that people in this career might do on the job. You can use this list to get an idea of whether this career might be a good fit for you.

    Click on “More activities” to see more detailed examples of activities for this career.

    You can also use this list to help you prepare for a job interview. Or, if you’ve already held a job like this, you can copy these activities to use on your resume.

    What is the source of this information?

    This information comes from O*NET OnLine's Occupation Information. They are O*NET’s Detailed Work Activities.

Knowledge
People in this career often know a lot about:
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    What does this information tell me?

    This is a list of general knowledge areas that are most commonly required for jobs in the career. Knowledge is typically gained through education and related experience.

    This list can help you learn if you are prepared for a job in this career. It can also help you decide on education or training programs that could help you prepare for the career.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET's Knowledge descriptors.

Skills
People in this career often have these skills:
  • Speaking - Talking to others.
  • Management of Personnel Resources - Selecting and managing the best workers for a job.
  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
  • Social Perceptiveness - Understanding people's reactions.
  • Time Management - Managing your time and the time of other people.
  • Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
  • Coordination - Changing what is done based on other people's actions.
  • Persuasion - Talking people into changing their minds or their behavior.
  • Reading Comprehension - Reading work-related information.
  • Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
  • Negotiation - Bringing people together to solve differences.
  • Writing - Writing things for co-workers or customers.
  • Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
  • Active Learning - Figuring out how to use new ideas or things.

    What does this information tell me?

    This is a list of a list the work-related skills most commonly required for jobs in the career.

    This list can help you understand how well your current skills fit this career. It can also help you plan your education or professional development.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET's Skills descriptors.

Abilities
People in this career often have talent in:
  • Oral Comprehension - Listening and understanding what people say.
  • Oral Expression - Communicating by speaking.
  • Speech Recognition - Recognizing spoken words.
  • Speech Clarity - Speaking clearly.
  • Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
  • Written Comprehension - Reading and understanding what is written.
  • Deductive Reasoning - Using rules to solve problems.
  • Near Vision - Seeing details up close.
  • Information Ordering - Ordering or arranging things.
  • Fluency of Ideas - Coming up with lots of ideas.
  • Written Expression - Communicating by writing.
  • Problem Sensitivity - Noticing when problems happen.
  • Category Flexibility - Grouping things in different ways.

    What does this information tell me?

    This is a list of a list of personal qualities that might influence work and are most commonly required for success in this career.

    This list can help you understand if your natural strengths and abilities are a good fit for this career.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET's Abilities descriptors.

Interests
  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Occupations with Social interests frequently involve working with, communicating with, and teaching people. Most involve helping or providing service to others.

    What does this information tell me?

    This is a list of work environment-preferences that are most commonly associated with the career. It can help you understand if your natural interests are a good fit for this career.

    Click "Take an interest assessment" for a quick 30-question assessment that can help you understand your interests and see careers that might be good matches for them.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET's Interest descriptors.

Typical tasks
  • Monitor sales staff performance to ensure that goals are met.
  • Visit retailers and sales representatives to promote products and gather information.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Prepare sales and inventory reports for management and budget departments.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Examine products purchased for resale or received for storage to determine product condition.
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Hire, train, and evaluate personnel.
  • Analyze details of sales territories to assess their growth potential and to set quotas.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Inventory stock and reorder when inventories drop to specified levels.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.

    What does this information tell me?

    This is a list of typical tasks that people in this career might do on the job.  You can use this list to get an idea of whether this career might be a good fit for you.

    Click on “More tasks” to see more detailed examples for this career.

    You can also use this list to help you prepare for a job interview. Or, if you’ve already held a job like this, you can copy these tasks to use on your resume.

    What is the source of this information?

    This information comes from O*NET OnLine's Occupation Information. They are O*NET‘s Tasks.

    What does this information tell me?

    These are additional online resources related to this career. You may find different or more detailed information at these sources.

    What is the source of this information?

    This information is collected and maintained by CareerOneStop.