Banner: Career Videos

Career Videos

Career Videos

Reservation and Transportation Ticket Agents and Travel Clerks Career Video

Description: Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Video Transcript

At airports and airline reservation centers, travelers need up-to-the-minute information, clear guidance, and a friendly person to ask for help. Reservation and transportation ticket agents have the answers. Ticketing agents check baggage and direct passengers to their correct launch point whether it’s a concourse at airports, a pier for ship-based travel, or the right track for rail trips. At airport gates, ticketing agents assign boarding passes and confirm travelers’ documents. They announce arrivals and departures, update passengers on flight changes and boarding, check baggage, and provide boarding and disembarking assistance as needed. Travel clerks make reservations for customers to take tours and outings and help ensure their lodging meets a customer’s expectations. Reservationists inventory available space for different forms of transportation, and provide essential information—like schedules, policies, fares, and travel requirements. These workers need sharp listening and customer service skills, as well as strong communication and computer skills. A high school diploma is typically required for these positions, and workers learn their skills on the job.