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1.1 Interpersonal Skills

Displaying skills to work effectively with others from diverse backgrounds.

  • 1.1.1 Demonstrating sensitivity/empathy
    • Show sincere interest in others and their concerns.
    • Demonstrate sensitivity to the needs and feelings of others.
    • Look for ways to help people and deliver assistance.
  • 1.1.2 Demonstrating insight into behavior
    • Recognize and accurately interpret the communications of others as expressed through various formats (e.g., writing, speech, American Sign Language, computers, etc.).
    • Recognize when relationships with others are strained.
    • Show understanding of other’s behaviors and motives by demonstrating appropriate responses.
    • Demonstrate flexibility for change based on the ideas and actions of others.
    • Understand the impact of unconscious bias.
  • 1.1.3 Maintaining open relationships
    • Maintain open lines of communication with others.
    • Encourage others to share problems and successes.
    • Establish a high degree of trust and credibility with others.
  • 1.1.4 Showing Cultural Awareness
    • Demonstrate respect for coworkers, colleagues, and clients.
    • Interact respectfully and cooperatively with others who are of a different race, religion, nationality, ethnicity, culture, or age, or have different abilities, gender, sexual orientation, linguistics, or marital or family status.
    • Demonstrate sensitivity, flexibility, open-mindedness, and inclusivity when dealing with different values, beliefs, perspectives, customs, or opinions.
    • Value an environment that supports and accommodates a diversity of people and ideas.