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1.1 Interpersonal Skills

Demonstrating the ability to work effectively with others.

  • 1.1.1 Interacting and working with others
    • Interact appropriately and respectfully with supervisors and coworkers
    • Work effectively with people who have diverse personalities and backgrounds
    • Respect the opinions, perspectives, customs, and individual differences of others
    • Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
    • Be flexible and open-minded when dealing with a wide range of people
    • Listen to and consider others' viewpoints
    • Value an environment that supports and accommodates a diversity of people and ideas
  • 1.1.2 Demonstrating sensitivity/empathy
    • Look for ways to help people and deliver assistance
    • Show sincere interest in others and their concerns
    • Demonstrate sensitivity to the needs and feelings of others
  • 1.1.3 Demonstrating insight into behavior
    • Demonstrate flexibility for change based on the ideas and actions of others
    • Recognize and accurately interpret the verbal and nonverbal behavior of others
    • Recognize when relationships with others are strained
    • Show understanding of others' behaviors and motives by demonstrating appropriate responses
  • 1.1.4 Maintaining open relations
    • Maintain open lines of communication with others
    • Establish a high degree of trust and credibility with others
    • Encourage others to share problems and successes