Giving full attention to what others are saying and speaking in English well enough to be understood by others.
- 2.5.1 Listening
- Receive, attend to, interpret, understand, and respond to verbal messages and other cues
- Apply active listening skills using reflection, restatement, questioning, and clarification
- Pick out important information in verbal messages
- Understand complex instructions
- Consider others' viewpoints and alter opinion when it is appropriate to do so
- Effectively answer questions of others or communicates an inability to do so and suggests other sources of answers
- Identify feelings and concerns within verbal messages
- 2.5.2 Communicating (verbally, either directly, through assistive technology, or other accommodation)
- Speak clearly and confidently using common English conventions including proper grammar, tone, and pace
- Express information to individuals or groups taking into account the audience and the nature of the information (e.g., explain technical concepts to non-technical audiences)
- Effectively use eye contact and non-verbal expression
- Ask questions or report problems or concerns to people in authority when information or procedures are unclear or need improvement, or when feeling unsafe or threatened in the workplace
- 2.5.3 Persuasion/Influence
- Persuasively present thoughts and ideas
- Gain commitment and ensure support for proposed ideas
- Influence others
- 2.5.4 Observing carefully
- Attend to nonverbal cues and respond appropriately
- Attend to visual sources of information (e.g., video)
- Ascertain relevant visual information and use appropriately