Skip to Content

2.5 Communication – Listening and Speaking

Giving full attention to what others are saying and speaking in English well enough to be understood by others.

  • 2.5.1 Listening
    • Receive, attend to, interpret, understand, and respond to verbal messages and other cues
    • Apply active listening skills using reflection, restatement, questioning, and clarification
    • Pick out important information in verbal messages
    • Understand complex instructions
    • Consider others' viewpoints and alter opinion when it is appropriate to do so
    • Effectively answer questions of others or communicates an inability to do so and suggests other sources of answers
    • Identify feelings and concerns within verbal messages
  • 2.5.2 Communicating (verbally, either directly, through assistive technology, or other accommodation)
    • Speak clearly and confidently using common English conventions including proper grammar, tone, and pace
    • Express information to individuals or groups taking into account the audience and the nature of the information (e.g., explain technical concepts to non-technical audiences)
    • Effectively use eye contact and non-verbal expression
    • Ask questions or report problems or concerns to people in authority when information or procedures are unclear or need improvement, or when feeling unsafe or threatened in the workplace
  • 2.5.3 Persuasion/Influence
    • Persuasively present thoughts and ideas
    • Gain commitment and ensure support for proposed ideas
    • Influence others
  • 2.5.4 Observing carefully
    • Attend to nonverbal cues and respond appropriately
    • Attend to visual sources of information (e.g., video)
    • Ascertain relevant visual information and use appropriately