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Problem Solving and Decision Making

Applying critical-thinking skills to solve problems by generating, evaluating, and implementing solutions.

  • Identify the Problem
    • Anticipate or recognize the existence of a problem
    • Identify the nature of the problem by analyzing its component parts and defining critical issues
    • Locate, obtain, and review information relevant to the problem
  • Generate Alternatives
    • Generate a variety of approaches to the problem
    • Think creatively to develop new ideas for and answers to work related problems
    • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
    • Build models to conceptualize and develop theoretical and practical frameworks
  • Choose and Implement a Solution
    • Decisively choose the best solution after contemplating available approaches to the problem
    • Commit to a solution in a timely manner
    • Use strategies, tools, resources, and equipment to implement the solution
    • Observe and evaluate the outcomes of implementing the solution to assess the need for alternative approaches and to identify lessons learned