Skip to Content

3.2 Teamwork

Working cooperatively with others to complete work assignments.

  • 3.2.1 Acknowledging team membership and role
    • Accept membership in and commit to the goals of a team
    • Identify roles of team members and effectively communicate with all members of the team
    • Show loyalty to the team
    • Serve as a leader or a follower, depending on what is needed to achieve the team's goals and objectives
    • Recognize one's own effects on team performance tasks
    • Identify and draw upon team members' strengths and weaknesses to achieve results
    • Learn from other team members
  • 3.2.2 Establishing productive relationships
    • Identify the goals, norms, values, and customs of the team
    • Choose behaviors and actions that best support the team and accomplishment of work
    • Collaborate with others to formulate team objectives and develop consensus for best outcome
    • Exhibit tact and diplomacy and strive to build consensus
    • Guide others in learning new skills
    • Encourage others to express their ideas and opinions
    • Be open to new ideas, new ways of doing things, and the merits of new approaches to work
    • Respond appropriately to positive and negative feedback
  • 3.2.3 Resolving conflicts
    • Deliver constructive criticism and voice objections to others' ideas and opinions in a supportive, non-accusatory manner
    • Express opinions openly and respect others' right to do so
    • Bring others together to reconcile differences
    • Handle conflicts maturely by exercising "give and take" to achieve positive results for all parties
    • Reach formal or informal agreements that promote mutual goals and interests, and obtain commitment to those agreements from individuals or groups