Skip to Content

4.4 Operational Quality Assurance

Ensure product and process meets quality requirements as defined by customer specifications.

Critical Work Functions

  • 4.4.1 Understand and apply basic concepts associated with measuring quality
    • 4.4.2 Implement controls to support quality management
      • 4.4.3 Use quality management to ensure quality levels
        • 4.4.4 Seek new approaches and techniques to improve quality levels
          • 4.4.5 Employ audits and inspections to maintain the quality and continuous improvement process
            • 4.4.6 Correct the product and process to meet quality standards
              Technical Content Areas

              • 4.4.7 Corrective and preventive actions
                • Documentation
                • Eliminating non-conformities
                • Verification
              • 4.4.8 Improving quality
                • Problem solving tools
                • Sampling and charting
                • Statistical process control
              • 4.4.9 Quality assurance
                • Industry standards
                • Meeting customer needs
                • Quality management systems and tools
              • 4.4.10 Quality assurance audits
                • Audit procedures
                • ISO 9000 - Quality management systems - Fundamentals and vocabulary
              • 4.4.11 Statistical process control methods
                • Acceptance sampling
                • Capability analysis
                • Factor analysis
                • Inspection/test/validation
                • Reliability analysis
                • Measurement uncertainty and dead time