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4.9 Quality Control and Quality Assurance

Ensuring product and process meets quality requirements as defined by client specifications.

  • 4.9.1 Understand and apply basic concepts associated with measuring quality.
    • 4.9.2 Implement controls to support quality management.
      • 4.9.3 Use quality management to ensure quality levels are maintained.
        • 4.9.4 Seek new approaches and techniques to improve quality levels.
          • 4.9.5 Employ audits and inspections to maintain the quality and continuous improvement process.
            • 4.9.6 Correct the product and process to meet quality standards.
              • 4.9.7 Support and maintain quality systems.
                • 4.9.8 Prepare quality control and quality assurance specifications for a project component.
                  • 4.9.9 Apply or review quality control and quality assurance procedures on a project component.
                    • 4.9.10 Analyze the impact of quality control and quality assurance on project performance.
                      Knowledge Areas

                      • 4.9.11 Corrective and preventive actions
                        • Document creation
                        • Eliminating non-conformities
                        • Verification and documentation
                      • 4.9.12 Improving quality
                        • Problem solving tools
                        • Sampling and charting
                        • Statistical process control
                      • 4.9.13 Quality assurance
                        • Industry standards
                        • Meeting client needs
                        • Quality management systems and tools
                      • 4.9.14 Quality assurance audits
                        • Audit procedures
                        • ISO 9000
                      • 4.9.15 Statistical process control methods
                        • Acceptance sampling
                        • Capability analysis/tolerances
                        • Factor analysis
                        • Inspection/test/validation
                        • Reliability analysis