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Lodging Managers
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Description: what do they do?
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Also known as:
Front Desk Manager, Front Office Manager, Bed and Breakfast Innkeeper, Front Office Director, Rooms Director, Resort Manager, Night Manager, Hotel Manager, Guest Service Manager, Guest Relations Manager

    What does this information tell me?

    This description is a quick overview of what workers in this career might do.

    "Also known as" shows other common names for this career.

    What is the source of this information?

    This information comes from an O*NET database. Learn more on the Help page.

Career video
    Transcript: Whether on vacation or traveling for business, hotel guests depend on the ability of lodging managers to ensure they have a pleasant stay. Lodging managers have a lot to do, such as inspecting guest rooms and public areas, training staff, and taking care of bookkeeping. When a plumbing disaster occurs or bad weather causes cancellations, these managers keep lodging operations running. There are different types of lodging managers: general managers oversee the work of several department managers… revenue managers focus on managing finances, including room sales and reservations… while front office managers coordinate reservations and direct front desk staff. Convention service managers represent all hotel services from accommodations and catering, to providing screens and projectors for groups organizing conferences, meetings, and special events. Managers may be on call 24/7 and may have to work evenings, weekends, or holidays. They work at lodgings ranging from hotels with 1,000 guests… to exclusive resorts… to intimate bed and breakfasts, remote country inns, urban youth hostels, and casual camps. Some lodging managers live on site. Many applicants qualify with a high school diploma and several years’ hotel work experience, but most large hotels expect applicants to have a bachelor’s degree in hospitality or hotel management. Hotels with fewer services accept applicants with an associate’s degree or certificate in hotel management or operations.
View transcript
Outlook: will there be jobs?
Image. Employment outlook for this occupation
New job opportunities are less likely in the future.


    What does this information tell me?

    Outlook information can tell you whether a career is expected to be in demand in the future—that is, whether there are likely to be job openings if you choose this career. Careers can have one of three outlooks:

    • A Bright outlook means new job opportunities are very likely in the future
    • An Average outlook means that a small number of new job opportunities are likely in the future (less than an 8 percent increase)
    • A Below Average outlook means new job opportunities are less likely in the future

    You can also view local job listings in this field by clicking "Find job openings" above. This can help you see if local businesses are hiring—another way of looking at demand.

    What is the source of this information?

    This information comes from O*NET Bright Outlook occupations, 2019. Note this information is only available at a national level, so even if you selected a state, you’ll only see this information for the whole country.

Projected employment
Florida
4,380
2016 Employment
5,020
2026 Employment
15%
Percent change
530
Annual projected job openings
United States
52,600
2018 Employment
53,100
2028 Employment
1%
Percent change
5,500
Annual projected job openings

    What does this information tell me?

    Projected employment shows how much employment is expected to grow in this occupation over a 10-year period. This can help you decide if this career is a good choice for future job opportunities. You can look at projected employment in your state, or in other states where you might consider living.

    You can see the total number of people employed in this occupation in 2016 (for states) or 2018 (for the United States), the number expected to be employed in 2026 (for states) or 2028 (for the United States), and rate of growth over those years.

    The projections are based on assumptions of unemployment rates and labor productivity growth rates.  While the projected numbers may not be exact, they are helpful to compare one career to another, or one location to another.

    What is the source of this information?

    State-level data come from Projections Central and each state's Labor Market Information office, 2016-26.

    National-level data come from the Bureau of Labor Statistics Employment Projections, 2018-28.

Typical wages

Annual wages for Lodging Managers in Florida
This graph displays wage data.  Find details by selecting the table view.
This chart displays wage data.  Find details by selecting the table view.
LocationFloridaUnited States
10%$31,860$30,860
25%$39,880$39,270
Median$49,680$53,390
75%$72,820$74,350
90%$106,020$102,410


    What does this information tell me?

    This chart shows you a range of how much most workers in this occupation earn per hour, in the location that you selected.

    You can select from three views of this data:

    • The Graph shows you wages at the 10th, 25th, 50th, 75th and 90th percentiles. Note that the lowest (10th %ile) wage shown is not necessarily a "starting wage." Instead it means that 10 percent of all workers in this career earn less that this amount, and 90 percent earn more. However, you can assume that you might earn close to the 10th or 25th %ile wages when you start out in most careers.
    • Select "Chart" to see a visual comparison between national wages and wages in the location you selected.
    • Select "Table" to see more wage data the national and local level.

    Please note that wage data are not available at the city or ZIP code level. If you selected a city or ZIP code, you will see wage data for the regional area.

    Also note that in this update, 21 detailed occupations found within the 2010 Standard Occupational Classification (SOC) were replaced with 10 new aggregations of those occupations; read more about these OES changes.

    You can learn more about wages for this and other occupations by clicking “See more wages” above.

    What is the source of this information?

    The wage information comes from the Bureau of Labor Statistics, Occupational Employment Statistics Program, 2018 data. For more detailed state wage data, please find the link to your state's wage data program in the Other Resources box.

Education and experience: to get started
People starting in this career usually have:
  • High school diploma or equivalent
  • Less than 5 years work experience
  • No on-the-job training

Programs that can prepare you:

    What does this information tell me?

    This shows you the typical level of education, work experience, and on-the-job training that most people have when they start in this career. Note that these are not requirements for entering this field, but the information can help you understand how qualified you might be.

    Interested in starting in this career? You can search for education programs in your local area by clicking “Find local training” above.

    What is the source of this information?

    This information comes from the U.S. Department of Labor's Bureau of Labor Statistics Employment Projections, Education and training assignments by detailed occupation, 2018.

Typical education
How much education do most people in this career have?
Chart. Percent of workers in this field by education level attained

    What does this information tell me?

    This chart shows you the range of education levels that people who currently work in this field have. You can use this to see if you fit in this range. Note that this includes ALL people who work in this field and not just those getting started.

    Interested in getting qualified for this career? You can search for programs that lead to the education needed, in your local area, by clicking “Find local training” above.

    What is the source of this information?

    This information comes from the Bureau of Labor Statistics Employment Projections, Educational attainment for workers 25 years and older by detailed occupation, 2016–17.

Certifications: show your skills
Let employers know you have the skills to do well at this job.
Earning a certification can help you:
  • Get a job
  • Get a promotion

    What does this information tell me?

    When you click "Find certifications" you'll see a list of national certifications that are related to this career. From there, you can learn how to achieve one of these certifications to help you enter or get ahead in this field.

    What is the source of this information?

    This collection of occupational certifications is collected and regularly updated by CareerOneStop. Learn more at Certification Finder Help.

Licenses: do you need one?
Some states require an occupational license to work in this career.

    What does this information tell me?

    When you click "Find license details in your state" you'll see the license name and contact information for the agency in your state that oversees licensing for this field. If you have not selected a location, you'll see a list of all state licenses for this occupation.

    What is the source of this information?

    Information on licensed occupations is gathered in each state by Labor Market Information units under a grant from the U.S. Department of Labor. Learn more at License Finder Help.

Apprenticeships: learn on the job
Apprenticeships combine paid on-the-job-training with classroom lessons.

Activities: what you might do in a day
  • Resolve customer complaints or problems.
  • Provide basic information to guests, visitors, or clients.
  • Manage organizational or project budgets.
  • Confer with organizational members to accomplish work activities.
  • Monitor flow of cash or other resources.
  • Coordinate operational activities with external stakeholders.
  • Monitor facilities or operational systems.
  • Conduct employee training programs.
  • Monitor performance of organizational members or partners.
  • Monitor activities of individuals to ensure safety or compliance with rules.
  • Evaluate employee performance.
  • Direct administrative or support services.
  • Inspect condition or functioning of facilities or equipment.
  • Prepare staff schedules or work assignments.
  • Collect payments for goods or services.
  • Interview employees, customers, or others to collect information.
  • Hire personnel.
  • Purchase materials, equipment, or other resources.
  • Schedule product or material transportation.
  • Maintain operational records.
  • Develop organizational policies or programs.
  • Develop operating strategies, plans, or procedures.
  • Implement organizational process or policy changes.
  • Document organizational or operational procedures.
  • Promote products, services, or programs.
  • Manage guest services.
  • Perform manual service or maintenance tasks.

    What does this information tell me?

    This is a list of typical work activities that people in this career might do on the job. You can use this list to get an idea of whether this career might be a good fit for you.

    Click on “More activities” to see more detailed examples of activities for this career.

    You can also use this list to help you prepare for a job interview. Or, if you’ve already held a job like this, you can copy these activities to use on your resume.

    What is the source of this information?

    This information comes from O*NET OnLine's Occupation Information. They are O*NET’s Detailed Work Activities.

Knowledge
People in this career often know a lot about:
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    What does this information tell me?

    This is a list of general knowledge areas that are most commonly required for jobs in the career. Knowledge is typically gained through education and related experience.

    This list can help you learn if you are prepared for a job in this career. It can also help you decide on education or training programs that could help you prepare for the career.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET's Knowledge descriptors.

Skills
People in this career often have these skills:
  • Service Orientation - Looking for ways to help people.
  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Management of Personnel Resources - Selecting and managing the best workers for a job.
  • Social Perceptiveness - Understanding people's reactions.
  • Speaking - Talking to others.
  • Negotiation - Bringing people together to solve differences.
  • Reading Comprehension - Reading work-related information.
  • Coordination - Changing what is done based on other people's actions.
  • Writing - Writing things for co-workers or customers.
  • Time Management - Managing your time and the time of other people.
  • Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
  • Persuasion - Talking people into changing their minds or their behavior.
  • Instructing - Teaching people how to do something.
  • Active Learning - Figuring out how to use new ideas or things.
  • Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
  • Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
  • Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
  • Learning Strategies - Using the best training or teaching strategies for learning new things.
  • Systems Evaluation - Measuring how well a system is working and how to improve it.

    What does this information tell me?

    This is a list of a list the work-related skills most commonly required for jobs in the career.

    This list can help you understand how well your current skills fit this career. It can also help you plan your education or professional development.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET's Skills descriptors.

Abilities
People in this career often have talent in:
  • Oral Expression - Communicating by speaking.
  • Oral Comprehension - Listening and understanding what people say.
  • Written Comprehension - Reading and understanding what is written.
  • Written Expression - Communicating by writing.
  • Problem Sensitivity - Noticing when problems happen.
  • Speech Clarity - Speaking clearly.
  • Speech Recognition - Recognizing spoken words.
  • Information Ordering - Ordering or arranging things.
  • Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
  • Fluency of Ideas - Coming up with lots of ideas.
  • Deductive Reasoning - Using rules to solve problems.
  • Originality - Creating new and original ideas.
  • Mathematical Reasoning - Choosing the right type of math to solve a problem.

    What does this information tell me?

    This is a list of a list of personal qualities that might influence work and are most commonly required for success in this career.

    This list can help you understand if your natural strengths and abilities are a good fit for this career.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET's Abilities descriptors.

Interests
  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Occupations with Social interests frequently involve working with, communicating with, and teaching people. Most involve helping or providing service to others.

    What does this information tell me?

    This is a list of work environment-preferences that are most commonly associated with the career. It can help you understand if your natural interests are a good fit for this career.

    Click "Take an interest assessment" for a quick 30-question assessment that can help you understand your interests and see careers that might be good matches for them.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET's Interest descriptors.

Typical tasks
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Greet and register guests.
  • Monitor the revenue activity of the hotel or facility.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Manage and maintain temporary or permanent lodging facilities.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Assign duties to workers, and schedule shifts.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Interview and hire applicants.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Collect payments and record data pertaining to funds and expenditures.
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Prepare required paperwork pertaining to departmental functions.
  • Perform marketing and public relations activities.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
  • Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
  • Book tickets for guests for local tours and attractions.

    What does this information tell me?

    This is a list of typical tasks that people in this career might do on the job.  You can use this list to get an idea of whether this career might be a good fit for you.

    Click on “More tasks” to see more detailed examples for this career.

    You can also use this list to help you prepare for a job interview. Or, if you’ve already held a job like this, you can copy these tasks to use on your resume.

    What is the source of this information?

    This information comes from O*NET OnLine's Occupation Information. They are O*NET‘s Tasks.

    What does this information tell me?

    These are additional online resources related to this career. You may find different or more detailed information at these sources.

    What is the source of this information?

    This information is collected and maintained by CareerOneStop.