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Computer Network Support Specialists
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Description: what do they do?
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.
Also known as:
Senior IT Assistant (Senior Information Technology Assistant), Network Engineer, Systems Specialist, Network Specialist, Network Technical Analyst, Personal Computer Network Analyst, IT Consultant (Information Technology Consultant), Network Support Specialist, Network Technician, Computer Network Specialist

    What does this information tell me?

    This description is a quick overview of what workers in this career might do.

    "Also known as" shows other common names for this career.

    What is the source of this information?

    This information comes from an O*NET database. Learn more on the Help page.

Career video
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    Transcript: A combination of technical know-how, persistence, and customer service skills are needed to be a computer support specialist. They provide essential help and advice to users of computer software and related equipment… in virtually every type of organization in the country. There are two types of specialists. Network Support Specialists keep computer networks running efficiently for their organization. They work within the IT department to test systems, perform maintenance, and troubleshoot local and wide area networks and Internet systems. Typically, their customers are other IT professionals. Computer User Support Specialists —or Help Desk Technicians— help individual employees work through computer problems. Talking with workers who do not have an IT background, specialists avoid jargon as they ask questions to diagnose a computer problem, and then walk users through steps to resolve the issue. They also set up and repair computer equipment and train users on new hardware and software. Computer support specialists are employed in a variety of industries, including IT, education, finance, healthcare, and telecommunication. Many help desk technicians work for call centers and firms that contract with businesses, some work from home-based offices. Most computer support specialists work full time, and many work nights and weekends. There are many paths into this field; a bachelor’s degree is required for some positions, but an associate’s degree or related computer classes may be enough for other jobs.
View transcript
Outlook: will there be jobs?
Image. Employment outlook for this occupation
New job opportunities are likely in the future.


    What does this information tell me?

    Outlook information can tell you whether a career is expected to be in demand in the future—that is, whether there are likely to be job openings if you choose this career. Careers can have one of three outlooks:

    • A Bright outlook means new job opportunities are very likely in the future
    • An Average outlook means that a small number of new job opportunities are likely in the future (less than an 8 percent increase)
    • A Below Average outlook means new job opportunities are less likely in the future

    You can also view local job listings in this field by clicking "Find job openings" above. This can help you see if local businesses are hiring—another way of looking at demand.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET’s Bright Outlook occupations. Note this information is only available at a national level, so even if you selected a state, you’ll only see this information for the whole country.

Projected employment
Kentucky
1,420
2016 Employment
1,670
2026 Employment
17%
Percent change
140
Annual projected job openings
United States
198,800
2016 Employment
215,200
2026 Employment
8%
Percent change
16,500
Annual projected job openings

    What does this information tell me?

    Projected employment shows how much employment is expected to grow in this occupation over a 10-year period. This can help you decide if this career is a good choice for future job opportunities. You can look at projected employment in your state, or in other states where you might consider living.

    You can see the total number of people employed in this occupation in 2016, the number expected to be employed in 2026, and rate of growth over those years.

    The projections are based on assumptions of unemployment rates and labor productivity growth rates.  While the projected numbers may not be exact, they are helpful to compare one career to another, or one location to another.

    What is the source of this information?

    State-level data come from Projections Central and each state's Labor Market Information office.

    National-level data come from the Bureau of Labor Statistics Employment Projections, 2016-26.

Typical wages

Annual wages for Computer Network Support Specialists in Kentucky
LocationKentuckyUnited States
10%$32,890$36,960
25%$39,920$47,530
Median$53,540$62,340
75%$64,790$82,000
90%$81,280$105,230


    What does this information tell me?

    This chart shows you a range of how much most workers in this occupation earn per hour, in the location that you selected.

    You can select from three views of this data:

    • The Graph shows you wages at the 10th, 25th, 50th, 75th and 90th percentiles. Note that the lowest (10th %ile) wage shown is not necessarily a "starting wage." Instead it means that 10 percent of all workers in this career earn less that this amount, and 90 percent earn more. However, you can assume that you might earn close to the 10th or 25th %ile wages when you start out in most careers.
    • Select "Chart" to see a visual comparison between national wages and wages in the location you selected.
    • Select "Table" to see more wage data the national and local level.

    Please note that wage data are not available at the city or ZIP code level. If you selected a city or ZIP code, you will see wage data for the regional area.

    Also note that in this update, 21 detailed occupations found within the 2010 Standard Occupational Classification (SOC) were replaced with 10 new aggregations of those occupations; read more about these OES changes.

    You can learn more about wages for this and other occupations by clicking “See more wages” above.

    What is the source of this information?

    The wage information comes from the Bureau of Labor Statistics, Occupational Employment Statistics Program, 2017 data. For more detailed state wage data, please find the link to your state's wage data program in the Other Resources box.

    What does this information tell me?

    This shows you the typical level of education, work experience, and on-the-job training that most people have when they start in this career. Note that these are not requirements for entering this field, but the information can help you understand how qualified you might be.

    Interested in starting in this career? You can search for education programs in your local area by clicking “Find local training” above.

    What is the source of this information?

    This information comes from the Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections Education and Training Data.

Typical education
How much education do most people in this career have?
Chart. Percent of workers in this field by education level attained

    What does this information tell me?

    This chart shows you the range of education levels that people who currently work in this field have. You can use this to see if you fit in this range. Note that this includes ALL people who work in this field and not just those getting started.

    Interested in getting qualified for this career? You can search for programs that lead to the education needed, in your local area, by clicking “Find local training” above.

    What is the source of this information?

    This information comes from the Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections Education and Training Data.

Certifications: show your skills
Let employers know you have the skills to do well at this job.
Earning a certification can help you:
  • Get a job
  • Get a promotion

    What does this information tell me?

    When you click "Find certifications" you'll see a list of national certifications that are related to this career. From there, you can learn how to achieve one of these certifications to help you enter or get ahead in this field.

    What is the source of this information?

    This collection of occupational certifications is collected and regularly updated by CareerOneStop. Learn more at Certification Finder Help.

Licenses: do you need one?
Some states require an occupational license to work in this career.

    What does this information tell me?

    When you click "Find license details in your state" you'll see the license name and contact information for the agency in your state that oversees licensing for this field. If you have not selected a location, you'll see a list of all state licenses for this occupation.

    What is the source of this information?

    Information on licensed occupations is gathered in each state by Labor Market Information units under a grant from the U.S. Department of Labor. Learn more at License Finder Help.

Apprenticeships: learn on the job
Apprenticeships combine paid on-the-job-training with classroom lessons.

    What does this information tell me?

    When you click "Find apprenticeship sponsors" you'll find information that can help you locate apprenticeship opportunities in your state:

    • If there are businesses that have sponsored apprenticeships in this field in the past, you'll find their name and contact information.
    • If there are related occupations that might have apprenticeship opportunities, you'll find links to that information.
    • You'll also see contact information for state and federal agencies that oversee apprenticeship programs.

    What is the source of this information?

    Apprenticeship information comes from the U.S. Department of Labor, Office of Apprenticeships, and from CareerOneStop. Learn more at Apprenticeship Finder Help.

Activities: what you might do in a day
  • Create electronic data backup to prevent loss of information.
  • Implement security measures for computer or information systems.
  • Analyze security of systems, network, or data.
  • Resolve computer network problems.
  • Document network-related activities or tasks.
  • Configure computer networks.
  • Install computer software.
  • Troubleshoot issues with computer applications or systems.
  • Test computer system operations to ensure proper functioning.
  • Provide technical support for computer network issues.
  • Analyze data to identify or resolve operational problems.
  • Monitor the performance of computer networks.
  • Maintain computer hardware.
  • Develop specifications for computer network operation.
  • Install computer hardware.
  • Test computer hardware performance.
  • Test software performance.
  • Update knowledge about emerging industry or technology trends.
  • Train others in computer interface or software use.
  • Document operational activities.
  • Conduct research to gain information about products or processes.
  • Prepare instruction manuals.

    What does this information tell me?

    This is a list of typical work activities that people in this career might do on the job. You can use this list to get an idea of whether this career might be a good fit for you.

    Click on “More activities” to see more detailed examples of activities for this career.

    You can also use this list to help you prepare for a job interview. Or, if you’ve already held a job like this, you can copy these activities to use on your resume.

    What is the source of this information?

    This information comes from O*NET OnLine's Occupation Information. They are O*NET’s Detailed Work Activities.

Knowledge
People in this career often know a lot about:
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    What does this information tell me?

    This is a list of general knowledge areas that are most commonly required for jobs in the career. Knowledge is typically gained through education and related experience.

    This list can help you learn if you are prepared for a job in this career. It can also help you decide on education or training programs that could help you prepare for the career.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET's Knowledge descriptors.

Skills
People in this career often have these skills:
  • Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
  • Reading Comprehension - Reading work-related information.

    What does this information tell me?

    This is a list of a list the work-related skills most commonly required for jobs in the career.

    This list can help you understand how well your current skills fit this career. It can also help you plan your education or professional development.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET's Skills descriptors.

Abilities
People in this career often have talent in:
  • Problem Sensitivity - Noticing when problems happen.
  • Deductive Reasoning - Using rules to solve problems.
  • Oral Comprehension - Listening and understanding what people say.
  • Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
  • Oral Expression - Communicating by speaking.
  • Written Comprehension - Reading and understanding what is written.
  • Information Ordering - Ordering or arranging things.
  • Speech Clarity - Speaking clearly.
  • Written Expression - Communicating by writing.
  • Speech Recognition - Recognizing spoken words.
  • Near Vision - Seeing details up close.

    What does this information tell me?

    This is a list of a list of personal qualities that might influence work and are most commonly required for success in this career.

    This list can help you understand if your natural strengths and abilities are a good fit for this career.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET's Abilities descriptors.

Interests
  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Realistic - Occupations with Realistic interests frequently involve practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many require working outside, and do not involve a lot of paperwork or working closely with others.

    What does this information tell me?

    This is a list of work environment-preferences that are most commonly associated with the career. It can help you understand if your natural interests are a good fit for this career.

    Click "Take an interest assessment" for a quick 30-question assessment that can help you understand your interests and see careers that might be good matches for them.

    What is the source of this information?

    This information comes from the O*NET Resource Center. Learn more about O*NET's Interest descriptors.

Typical tasks
  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Document network support activities.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Install network software, including security or firewall software.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Provide telephone support related to networking or connectivity issues.
  • Analyze network data to determine network usage, disk space availability, or server function.
  • Perform routine maintenance or standard repairs to networking components or equipment.
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  • Install new hardware or software systems or components, ensuring integration with existing network systems.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
  • Install or repair network cables, including fiber optic cables.
  • Create or update technical documentation for network installations or changes to existing installations.
  • Train users in procedures related to network applications software or related systems.
  • Test repaired items to ensure proper operation.
  • Install and configure wireless networking equipment.
  • Maintain logs of network activity.
  • Document help desk requests and resolutions.
  • Research hardware or software products to meet technical networking or security needs.
  • Create or revise user instructions, procedures, or manuals.
  • Run monthly network reports.

    What does this information tell me?

    This is a list of typical tasks that people in this career might do on the job.  You can use this list to get an idea of whether this career might be a good fit for you.

    Click on “More tasks” to see more detailed examples for this career.

    You can also use this list to help you prepare for a job interview. Or, if you’ve already held a job like this, you can copy these tasks to use on your resume.

    What is the source of this information?

    This information comes from O*NET OnLine's Occupation Information. They are O*NET‘s Tasks.

    What does this information tell me?

    These are additional online resources related to this career. You may find different or more detailed information at these sources.

    What is the source of this information?

    This information is collected and maintained by CareerOneStop.