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Career Videos

Social and Community Service Managers Career Video

Description: Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Video Transcript

Every community needs an advocate, and many communities are fortunate to have social and community service managers fulfill that purpose. These professionals are sensitive to community needs, developing plans and raising funds to help serve children, the elderly, immigrants, ex-offenders, the homeless, and other groups within the community. Social and community service managers work closely with government offices, non-profit agencies, and other groups that represent their clients to ensure their organization’s services will meet community needs. They also raise money to pay for program costs by writing grant proposals and speaking at fundraising events. When they’re not out meeting with community members and donors, they may be found in the office developing program budgets, designing and analyzing surveys to identify service needs or measure program outcomes, or working on strategies to promote their programs. These managers work in many sectors including nursing, residential, religious, and rehabilitation. They usually work full time, with overtime hours expected when needed to meet important deadlines. Most have a bachelor’s degree in social work, urban studies, public health, or a related field. Many have extensive experience providing direct service before managing a program.