Get wages, employment trends, skills needed, and more for any occupation.
Find training programs, colleges, and universities in your local area.
Search for jobs in any location across the United States.
American Job Centers can help you look for work and offer job search workshops, free computer access, and more.
To
From
A combination of technical know-how, persistence, and customer service skills are needed to be a computer support specialist. They provide essential help and advice to users of computer software and related equipment… in virtually every type of organization in the country. There are two types of specialists. Network Support Specialists keep computer networks running efficiently for their organization. They work within the IT department to test systems, perform maintenance, and troubleshoot local and wide area networks and Internet systems. Typically, their customers are other IT professionals. Computer User Support Specialists —or Help Desk Technicians— help individual employees work through computer problems. Talking with workers who do not have an IT background, specialists avoid jargon as they ask questions to diagnose a computer problem, and then walk users through steps to resolve the issue. They also set up and repair computer equipment and train users on new hardware and software. Computer support specialists are employed in a variety of industries, including IT, education, finance, healthcare, and telecommunication. Many help desk technicians work for call centers and firms that contract with businesses, some work from home-based offices. Most computer support specialists work full time, and many work nights and weekends. There are many paths into this field; a bachelor’s degree is required for some positions, but an associate’s degree or related computer classes may be enough for other jobs.
Computer Network Support Specialists * You’re seeing wages for Computer Network Support Specialists because we don’t have information for Computer Network Support Specialists $63,460/yr Across the U.S.
Learn More
New job opportunities are likely in the future.
Computer Network Support Specialists Typical trainingat entry is an Associate's degree
Take our 3-question survey?