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Career Videos

Ushers, Lobby Attendants, and Ticket Takers Career Video

Description: Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.


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Video Transcript

At movie theaters, arenas, and concert halls, ushers, lobby attendants, and ticket takers process tickets and help patrons enjoy the entertainment. They collect admission tickets and passes from patrons, assist in finding seats, search for lost articles, and direct patrons to the rest room. When customers have seating arrangement disputes or other concerns, ushers try to resolve them. They help patrons with accessibility needs and provide guidance to patrons in an emergency. Lobby attendants and ticket takers also run refreshment counters during intermission and before shows begin, and may serve refreshments to press box patrons and VIPs. They may also schedule volunteers to help at events. Ushers, lobby attendants and ticket takers distribute programs, and keep a count of tickets collected and attendees. They sometimes lead tours of their facility, staff an on-site gift shop, and clean up after events. Ushers, lobby attendants, and ticket takers typically do not have formal education requirements. They undergo a short period of on-the-job training.