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Career Videos

Counter and Rental Clerks Career Video

Description: Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.


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Video Transcript

Whether they’re renting out a steam-powered carpet cleaner, receiving an antique lamp for repair, or writing up a service order for a fishing boat, counter and rental clerks help customers meet their needs for equipment and services. Counter and rental clerks receive orders for repairs, rentals, and services. They provide information and recommendations to customers, handle cash transactions, and keep records. Rental clerks train customers on basic equipment use and safety guidelines, and provide advice for their particular situation. Clerks check over equipment when it’s returned to ensure that it isn’t damaged, and remains well-maintained. Counter and rental clerks work in a wide variety of settings, including hardware stores, auto rental desks, bicycle, boat, or ski rentals, dry cleaners, and repair shops. Part-time work is common, but some jobs are full time, and busy season hours can be more than 40 hours a week. Attention to detail is essential in this role, along with strong customer service skills and the ability to deal with conflict. There are no formal education requirements for counter and rental clerks and most training is done on the job.